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Katılım Mobil
What is Participation Banking?Your Privacy and Security are Our Priority!
We care confidentiality and security of personal information and, we follow our most advanced and current precautions and update our systems.
In order to keep your personal security and confidentiality at the highest level, we would like to remind you that you should also consider some points:
- Pay particular attention to e-mail, SMS and website referrals you suspect may be counterfeit. Do not click on the links and do not open the attachments the source of which you are not sure of.
- With this type of fraud attempt, fraudsters can get your credentials or password with which you login to fake websites and access your internet and mobile banking information and transfer money from your accounts
At Ziraat Katilim Bank, we attach importance to your security:
- We do not in any way request your personal information, such as key words or passwords.
- We do not redirect to our website by sending SMS or e-mail in any way. Please do not respond to such SMS and e-mails sent to you and do not share your personal information.
To use the Internet Branch, certain security steps must be completed to ensure the system recognizes the user. By entering your customer number, password, and SMS verification code, you identify yourself to the system and complete the identity verification process.
It is a security measure implemented to enhance the safety of your transactions carried out through the Internet Branch.
With the "Remember Me" feature in the Katılım Mobile app, you can log in to the Internet Branch within the specified time by confirming the Mobile Notification sent to the device you logged in to with a single password.
To receive the Mobile Notification, your device must have the "Notifications" permission enabled in the Katılım Mobile app. If you have multiple devices registered with the "Remember Me" feature, you can select the device you wish to use for Mobile Notification login from your registered devices.
For transactions above certain amounts made through our Internet Branch, informational messages will be sent to your mobile phone registered as the contact number with our bank. This way, you can stay informed about all transactions made through the Internet Branch.
To prevent phishing attacks targeting Internet Banking customers, the use of a Security Image is implemented during the login process to the Internet Branch.
An SSL security certificate is used during your Internet Branch sessions.
SSL is a security protocol developed by Netscape to ensure the security and privacy of information transfer over networks.
SSL ensures that the information can only be decrypted at the correct address. Before the information is sent, it is automatically encrypted and can only be decrypted by the correct recipient. Both parties perform authentication to maintain the confidentiality and integrity of the transaction and information.
During your Internet Banking session, if no action is taken within the allotted time, a warning window will appear asking whether you wish to continue your transactions. If no response is given within the given time frame or if you click the "Close Session" option, your session will be terminated. If you choose to continue your transactions, your session will remain active.
At all our ATMs, card copying is prevented by using Card Copy Prevention (CCP) devices, which create an electromagnetic protection field around the card reader area to prevent card duplication.
From your Internet Branch Security settings, you can set limitations and restrictions based on transaction limits, transaction restrictions, access times, and access identification (IP, ISP, domestic, international).
Mobile phone information can be updated at our branches or through our Ziraat Katılım Mobile app.
What is the Katilim Anahtar?
The Katilim Anahtar is used for security verification purposes on our bank's digital channels.
The Katilim Anahtar is unique to you and can be changed.
As of 01.01.2021, in accordance with legal regulations, personal identity information such as Mother’s Maiden Name will no longer be used for security verifications.
Where is the Katilim Anahtar Used?
As of 01.01.2021, if you forget your Internet Branch/Katilim Mobile password, you can use it to set your new password in the "Forgot My Password" section.
If you are a customer of our bank, you can use it to set your Internet Branch/Katilim Mobile password for the first time via the "Get Password" application.
How to Create the Katilim Anahtar?
Customers who do not have a Katilim Anahtar will be asked to create it during their first login to the Internet Branch/Katilim Mobile.
Both individual and corporate customers are required to set a Katilim Anahtar.
For your security, do not share your Katilim Anahtar with anyone, including bank staff.
What Should I Do If I Forget My Katilim Anahtar?
You can set a new one by logging into our Internet Branch/Katilim Mobile app and selecting the option from the menu.
All transactions carried out through our digital channels can be performed within predefined limits. No transactions can be made beyond these limits.
With IP or country restrictions, access can be limited to specific devices or countries only.
Our customers can disable the visibility or transaction access of their accounts on digital channels.
With time restriction, access to Digital Channels can be limited to specific time periods.
- Please answer calls from 0850 220 50 00 to confirm your internet banking transactions.
- Do not log in to the Internet Branch from shared computers such as those in internet cafes.
- Even if the message appears to come from someone you know, do not attempt to access the Internet Branch by clicking on links sent via email or messaging applications.
- Once you have completed your transactions, be sure to use the "Secure Logout" button to safely exit the Internet Branch.
- Only use licensed operating systems and keep your web browser up to date. Malicious software often exploits security vulnerabilities in outdated operating systems and browsers.
- Do not open attached files received via email from unknown senders.
- Protect your mobile phone against viruses and malicious software. Make sure antivirus software is installed and up to date. Do not download applications to your phone from any platform other than official app stores (App Store, Google Play Store).
- To detect and fix potential security vulnerabilities during internet use and to protect against possible attacks, it is very important to use antivirus software, spyware/malware scanners (anti-spyware – anti-malware), and a firewall. Some security software packages include all three features in one. While spyware scanners protect your computer against programs that try to collect your internet usage data, firewall software prevents programs on your computer from accessing the internet without your knowledge.
- Keep your antivirus software’s database up to date and run regular virus scans on your computer.
- Do not share your personal or account information with anyone who contacts you via social networks or phone claiming to be a friend, a bank employee, or a law enforcement officer.
- Do not believe anyone who claims to be a police officer, soldier, judge, prosecutor, etc., and asks you for money. Ignore requests from unknown individuals asking you to deposit money using your Turkish ID number or phone line. In such cases, contact the police immediately by calling 155.
- Your bank may need to reach you in urgent or important situations. Therefore, always ensure that your contact information is up to date in your bank's records.
- For any questions related to our bank, you can call our Customer Contact Center at 0850 220 50 00.
- Keep your personal information confidential. Be cautious of individuals who request details such as your date of birth, ID number, or mother’s maiden name via phone or email.
- Do not store or write down your customer number and password in the same place, and never send them via email under any circumstances.
To ensure your password is valid and secure, please consider the following points:
- It must be numeric and consist of 6 digits.
- It should not include sequential or repeating numbers.
- Do not use personal information or your phone number as your password.
- Your new password must be different from your last 3 passwords.
- Do not store your Internet Branch login details in a place that is easily accessible or could be obtained by others.
- Do not share your password with anyone, including bank employees or Customer Communication Center representatives.
- Avoid using easily guessable numbers (e.g., your birth year).
- Change your password periodically for increased security.
- Be cautious of email addresses claiming to be from Ziraat Katılım Bankası. Ziraat Katılım only sends informational emails and does not request any personal information. If you receive such an email, please inform our Customer Communication Center at 0850 220 50 00.
- Do not click on links in emails that ask you to enter your personal or security information.
- Keep your internet service access details, including email, confidential.
- Ziraat Katılım Bankası will never ask for password transactions or personal information via email. Do not respond to such emails.
- Even when dealing with people you know, do not try to access Katılım Mobile through links sent via email or messaging applications, or by clicking on a link above.
- If your mobile phone is stolen or falls into someone else's hands, it is very important to use a lock screen password to prevent unauthorized access. This will ensure that third parties cannot use the apps on your phone without your knowledge.
- Activate your phone's lock screen or key lock feature, and if available, enable the password feature to prevent others from accessing your phone.
- While using Katılım Mobile, ensure that Bluetooth is turned off on your phone. Having Bluetooth off provides more secure transactions while using Katılım Mobile. Do not accept files via Bluetooth from unknown or untrusted sources.
- Once you've completed your transactions, always use the "Secure Log Out" button to exit Katılım Mobile.
- Do not keep your mobile banking details in places where they can be easily accessed by others.
- For your security, you can set a session time limit in Katılım Mobile. During the time you select (60, 180, 600, or 900 seconds), do not leave your phone in places where others could access it.
- To confirm your mobile banking transactions, always respond to calls from our Customer Communication Center at 0850 220 50 00.
- When using the ATM, you should not ask anyone for help.
- After inserting your card into our ATM, make sure that no one can see your PIN while you enter it.
- Do not leave the ATM until your transaction is completed.
- If your card gets stuck in the ATM, you can contact our Customer Communication Center at 0850 220 50 00 to block your card.
